Feedback and complaint form

Use this form to give feedback or make a complaint about our department's programs or services.

How we respond to complaints

When we receive your complaint we:

  • acknowledge we’ve received your complaint within 5 business days
  • forward it to the relevant area who will respond and keep you informed
  • resolve issues within 20 business days where possible

At the end of the process, you will receive the decision in writing.

If you are not happy with the outcome of your complaint, you can:

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To make a complaint about the department's programs or services, please complete online form below.

Please read our information about the complaints process and requirements before you submit the form.

Please clearly explain the issue and what you think can be done to fix it. Includes names, dates and any evidence.
Note for assistive technology users. Please skip this question as it helps us identify potential invalid submissions. If you do complete it, we will still receive your enquiry.

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More information

Learn more about feedback and complaints at our department
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