We treat all complaints and feedback seriously and handle them quickly. 

Feedback and complaints about our programs or services

We will handle your complaint in a professional and confidential manner. Making a complaint will not affect your relationship with us. Our Privacy policy explains how we treat information received from you.

  • Feedback and complaint form

    Use this form to give feedback or make a complaint about our department's programs or services.

  • Customer service charter

    This charter outlines what you can expect from our customer service and how you, as a member of the public, can help us to deliver professional, reliable and consistent customer service.

Complaints about our procurements

You can make a complaint if you:

  • Procurement complaints

    You can make a complaint if you are unhappy about the way we have procured goods or services or if you believe we have breached Commonwealth Procurement Rules.

Complaints about fraud or corruption

  • Fraud and corruption control

    We treat all reports of fraud and corruption seriously. Find out more about our fraud and corruption policies or how to report them.

Complaints about National Measurement Institute

  • NMI Customer service charter

    Learn about the National Measurement Institute's customer service standards, our terms and conditions and how to give feedback.

Compensation for defective administration

If you believe you have experienced detriment as a result of an agency’s defective actions or inaction, you may seek compensation under the Scheme for Compensation for Detriment caused by Defective Administration (the CDDA Scheme). The CDDA allows government agencies to compensate persons who have experienced detriment. Payments under the Scheme are discretionary. This means there is no automatic entitlement to a payment.

If you have and questions about the CDDA Scheme, please email us.

Learn how to seek compensation under the CDDA Scheme on the Department of Finance website.

More information

Make a general enquiry via our online contact form
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Feedback you provide will not be directly answered. If you require a reply, please reach out to the page contact directly. For any other queries, please use our general enquiries web form.

Please do not include personal or financial information (e.g. email addresses, phone numbers or credit card details).

Feedback you provide will not be directly answered. If you require a reply, please reach out to the page contact directly. For any other queries, please use our general enquiries web form.

Please do not include personal or financial information (e.g. email addresses, phone numbers or credit card details).

Your feedback is covered by our privacy policy.