Do you need to help people understand something complex in a short amount of time? Do you have a pen? Try visual scribing!

How do you train a massive number of people to respond to a massive crisis — really quickly? We spoke to Services Australia to find out.

Researchers at the Department of Agriculture, Water and the Environment took advantage of a freebie to test a new interview method. It busted their assumptions wide open.

Being thrust into remote working has stimulated some creative ways to keep teams sociable, stretchy and motivated. We’ve tracked down some practitioners to find out what’s working.

How can you engage 90 people in an interactive, informal, online discussion about a serious issue? The Futures Team in our department gave it a go and got some surprising results.

How do you facilitate a workshop when you can’t be in the same room? The BizLab team had to pivot quickly.

Athletes were (understandably) nervous about drug testing processes. The Australian Sports Anti-Doping Authority used innovative technology to calm their fears.

Setting up an emergency diplomatic post used to take a couple of weeks and a chartered plane. Could it be done quicker, smaller and smarter?

We assume regulators want to catch people doing the wrong thing. But what if we paid attention to what people do right?

If you’re trying to help people, make sure you pay attention to the context they’re working in. Context can even change what a measurement means.