Our offices
With offices all over Australia, accessibility support varies depending on location. Industry House in Canberra is our primary site and offers the following accessibility supports.
Support animals welcome
Accredited support animals are welcome in the workplace.
Wheelchair accessibility
Our premises have been checked for accessibility through the Australian Disability Network's Dignified Access Review.
Accessible bathrooms
Accessible bathrooms are available on all floors at Industry House.
Accessible parking
You can apply for onsite parking if you have a mobility impairment, serious injury or other condition. You can also apply for an onsite parking in late pregnancy.
Allergy friendly
Our workplace is allergy-friendly with zones provided for staff with allergies.
Quiet spaces
Industry House has a dedicated respite room that provides a quiet space for staff to manage their sensory or mental health needs. Contact our Disability Contact Officer if you are interested in finding out about the specific accessibility options at any of our other offices.
Our employment conditions
Our Enterprise Agreement and its accompanying policies ensure staff have the support they need. Contact our Disability Contact Officer if you are interested in finding out more about our policies.
Flexible work
We support a workplace where flexibility is enabled, encouraged and accepted for all employees. It takes an ‘if not, why not’ approach to flexible work arrangements. You can work with your manager to negotiate arrangements such as flexible hours or working from home.
Workplace and reasonable adjustments
You can request adjustments to a work process, practice, procedure or environment to enable you to perform your job in a way that minimises the impact of your disability, injury or illness.
Examples of adjustments include:
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assistive technology (see also the digital accessibility section below)
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specialist equipment
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flexible work arrangements.
Digital accessibility
Our approach to digital accessibility means that everyone can access the tools and systems they need to engage, connect and work effectively. Contact our Digital Accessibility Officer for more details.
Accessible laptops
Our laptops are tested against AS EN 301 549.
Accessible phones
We have accessible phone options available. This includes digital and physical phones compatible with Teletypewriter (TTY) devices.
Relay services
Relay services available to staff through the National Relay Service.
Assistive technology
Assistive technology available to all staff includes:
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screen readers: JAWS and NVDA
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Zoom software: Zoomtext
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speech to text: Dragon Naturally Speaking
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literacy tool: Read&Write
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input devices: available on request.
Meeting support
We aim to provide accessible meetings through:
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live captioning in all meetings
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approved headsets for staff with accessibility needs
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infra-red (IR) hearing support in our Canberra office at Industry House.
Dedicated feedback form
A dedicated feedback process is available for staff experiencing accessibility issues with digital products. Staff can report issues through:
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online form
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phone call
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physical Service Hub in Canberra.
Contact us
Have a question? Contact our Disability Contact Officer or Digital Accessibility Officer in the form below.