Our website compliance
We want you to understand and use our information whatever your level of ability or background. It’s part of our obligations under the Disability Discrimination Act 1992.
To do this we follow worldwide web standards.
We aim to meet the latest Web Content Accessibility Guidelines (WCAG) and comply with the Australian Government Digital Experience Policy.
Our website achieved WCAG 2.1 level AA certification in April 2023. We continue to audit our website regularly and will work towards achieving WCAG 2.2 level AA as minimum for future audits.
How we make information accessible
Formats
You can access information on this website in a range of formats.
Despite our best efforts make information accessible, there may be some limitations. Some documents may not work with current assistive technologies.
If you have any trouble accessing a file or document, you can request an accessible version.
Text resizing
If you have trouble reading text on this website, you can resize it by:
- using the zoom and increasing font options from your internet browser’s menu
- pressing the Ctrl key (Microsoft Windows) or the Apple key (Mac OS) on your keyboard and using the + or – key to zoom in and out
- pressing Ctrl on your keyboard and scrolling with your mouse wheel.
Compatibility with internet browsers
Our website works best with the latest internet browser technology. It supports:
- Google Chrome (desktop)
- Firefox and Firefox ESR (desktop)
- Safari (desktop)
- Microsoft Edge (desktop)
- Opera (desktop)
- Internet Explorer (desktop)
- Safari for iOS (mobile)
- Chrome for iOS (mobile)
- Chrome for Android (mobile)
- UC Browser (mobile)
- Opera Mini (mobile)
- Samsung Internet (mobile).
Technical specifications
Our website relies on the following technologies to work:
- HTML
- WAI-ARIA
- CSS
- JavaScript
- DOM.
Reporting accessibility problems
If you’re experiencing any accessibility or usability issues with our website, please contact us:
- Phone: +61 2 6213 6000
- Post: Digital Communication team, GPO Box 2013, Canberra, ACT, 2601.
- Email: general enquiries form
We aim to respond to your feedback within 3 business days.
Formal complaints
We treat all accessibility complaints seriously and handle them quickly.
You are entitled to escalate a complaint through our complaints and feedback page. We aim to respond to feedback within 3 business days.