The Australian Government is now operating in line with Caretaker Conventions, pending the outcome of the 2025 federal election.
The terms of reference (ToR) for the 2021 review were informed by stakeholders’ feedback during the initial discovery phase of the review. The responsible ministers for the review agreed to the ToR on 4 February 2021.
The review of the Premises Standards will consider the effectiveness of the Premises Standards in achieving its objectives and identify any necessary amendments.
In reviewing its effectiveness, this review will consider whether the Premises Standards has:
The review will also:
We undertook the 2021 review in 3 phases to target new stakeholders (participants living with disability who may not usually participate) and established stakeholders. We also conducted a literature review to explore policy options and implementation outcomes in other countries.
The 2021 review implemented quantitative and qualitative data capture processes. These let us standardise and analyse insights from the first and second reviews (and any future reviews) to drive more evidence-based policy and decision making. All submissions were recorded in a table and then analysed manually (by reading, coding and analysing every submission) and via an artificial intelligence powered platform.
Submissions often raised issues across multiple key themes. Key themes were broken down into sub-themes, which were further broken down into categories. This allowed the review team to identify issues that intersect across multiple themes.
This approach informed the review’s understanding of the impact of specific issues across disability types, age groups and building types.
The first phase of consultation – called the ‘discovery’ phase – started on 8 September 2020 and concluded on 30 November 2020. It focused on understanding stakeholders’ experience with the Premises Standards.
The discovery phase used a semi-structured survey design and open-ended questions. It asked participants for their lived experience with buildings and examples of what did and did not work for them.
Accessible Easy Read versions of the survey were available. We accepted multiple methods of participation, including:
We identified 6 key themes during the discovery phase (Figure 1).
Figure 1: Key themes identified in the discovery phase
Stakeholder submissions from the discovery phase shaped the terms of reference and consultation paper for the second phase of the review. The second phase began following the approval of the terms of reference by the Minister for Industry, Science and Technology and the Attorney-General.
The second phase of the review started on 22 February 2021 and finished on 30 April 2021. It was designed to draw out views on specific issues with the Premises Standards and opportunities for improvement.
We made the consultation paper available in an accessible Easy Read format. Submissions during the second phase of consultation provided more detailed and technical information compared to the discovery phase.
Throughout the first and second phases of consultation, we received a total of 251 submissions from the online survey, emails, letters, audio and video, and telephone submissions. 69.3% of the submissions were received from organisations while 30.7% of the submissions were from individuals. Out of the 251 submissions too, 80.89% submissions were received from the disability sector, 9.2% from building industry and 10% from the government sectors.
Figure 2: Percentage of submissions by stakeholder type
The third phase of the review started on 31 March 2021 and concluded on 22 April 2021. For this phase we engaged The Social Deck, a consultancy with expertise in strategic communication and community engagement. The Social Deck provided expert facilitation and engagement tools to explore the issues raised in the first two phases of consultations.
The aim of this phase was to inform the conversation and identify potential solutions with (Figure 3):
Along with 251 submissions received, The Social Deck conducted engagements using webinars, focus groups, in-depth interviews, discussion boards and workshops (see Figure 3). A total of 579 stakeholders from individuals and organisations from disability and building sectors and government bodies participated in these activities. Some stakeholders attended more than one activities.
Figure 3: Breakdown of engagement tools and interest groups
We launched the engagement phase at a national webinar with Dr Ben Gauntlett, the Disability Discrimination Commissioner, as key speaker. 143 people from the building industry, disability sector and government participated.
The 3 priorities for change that emerged from the webinar were:
The review sought feedback from many different disability communities as well as their families, carers and friends. Focus groups allowed more targeted engagement and ensured the review could reach people with disability and their families or carers.
Nine focus groups were held with:
Seventeen participants provided detailed responses during 14 in-depth interview sessions. These interviews let us to ask follow-up questions to obtain additional information. Interviews also let us capture views from audience groups that did not have the chance to participate in the other consultation activities.
In-depth interviews were held with:
We used 3 online discussion boards to draw on lived experiences and specific accessibility issues, as well as to facilitate more technical discussion. Discussion boards consisted of:
Finally, we conducted 3 workshops for individuals, organisations and peak bodies from different disability backgrounds to discuss the Premises Standards. The workshops aimed to summarise the problems raised during the review and brainstorm possible solutions to improve the effectiveness of the Premises Standards. A full breakdown of the activities list is listed in Appendix B.
“It’s good to see lots of improvements with technology, but the community are not educated about new types of accessible toilets. I have never been in one before, and I think that other deafblind people might be in the same situation. There’s no education about the new accessibility.”
“I think the Commonwealth and state and territory governments need to agree on a consistent way of adopting those elements of the Premises Standards to give greater surety to the building sector, to local government who still has a role to play in the approval processes, so that we can fully understand what’s required and where the concessions are within the Premises Standards.”
“I know that a lot of people in wheelchairs I know, I know for a fact that they do have problems accessing buildings, because the doors don't self-open and they have to ask people to open it for them, and that puts them at a disadvantage. They don't want to be at a disadvantage, because all people with disability are independent, and that's a big issue with people. Especially government, because they don’t look at that independence, all they look at is the disability.”
