NMI investigates all complaints that meet the following criteria. The complaint must:
- be an expression of dissatisfaction or concern that falls within the scope of Australia’s measurement laws
- be a direct statement against another party
- include enough information to enable investigation.
The purpose of investigating a complaint is to check if the criminal provisions of Australia’s measurement laws have been breached. If necessary, we’ll take action in accordance with our compliance policy.
We cannot:
- offer advice on how to obtain compensation or refunds if a product or service doesn’t meet expectations
- give details of the outcome of an investigation or any information we hold about a business.
To make a complaint call or email:
- 1300 686 664
- infotm@measurement.gov.au.
We’ll acknowledge a complaint within 5 business days. However, the subsequent response time for a complaint will vary depending upon our risk assessment process.